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Ask Selalu Tampil 'Feature Appear to Be Broken' saat membuat MS Word

Discussion in 'Microsoft Office' started by Ibrahim Imaduddin, Sep 29, 2016.

  1. Ibrahim Imaduddin

    Ibrahim Imaduddin New Member

    Joined:
    Sep 29, 2016
    Messages:
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    Selamat sore.

    Kawan-kawan semua, selamat sore

    Salam kenal saya Ibrahim Imaduddin dari Bandung.

    Saya sedang dapat masalah. kemarin baru saja saya install Microsoft Office 2016 Professional.
    Selepas menginstall dan membuka MS Word. selalu terdapat tampilan dalam box. 'We're sorry but this feature appears to be broken and need to be repaired. Use the programs and features option in the Windows Control Panel to Repair Microsoft Office'

    berikut saya berikan screen capturenya:
    upload_2016-9-29_15-32-14.png

    Secara fungsi MS Wordnya sudah dapat digunakan, dan saya sudah registrasi Officenya.

    Untuk menangani masalah ini. saya sudah coba lakukan beberapa hal
    1. Install ulang seluruh MS Word
    2. Menggunakan 'Quick Repair' pada 'Control Panel'
    3. Menggunakan 'Online Repair' pada Control Panel'

    namun tetap saja box dengan keterangan ini muncul.

    Adakah yang bisa membantu penyelesaian masalah ini?

    Terima kasih
     
  2. Rizal Faisal Akbar

    Rizal Faisal Akbar Well-Known Member

    Joined:
    Sep 9, 2015
    Messages:
    2,546
    Selamat datang Ibrahim di forum Winpoin. Salam kenal. Saya juga dari kota tetangga, Cimahi :)

    Terkait permasalahan kamu, kalo saya baca di forum Microsoft sendiri ada keterkaitan dengan aplikasi pihak ketiga yang jaid plugin di office tersebut dan membuat error.

    coba kamu ikuti instruksi berikut yang saya copas dari forum Microsoft
    Doug Robbins - Word MVP replied on





    A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications. This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

    See the Article “Why can’t I start my Office 2013 application at:
    http://office.microsoft.com/en-us/s...t-my-office-2013-application-HA104011864.aspxFor the error message Error: "Microsoft Office cannot verify the license for this product." See:

    http://support.microsoft.com/kb/2797062/en-us
    Refer to the following website for information on repairing Office 2013\365:http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

    See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834
    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:http://support.microsoft.com/kb/2813143Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:http://support.microsoft.com/kb/2811180/en-us/Try to run word in safe mode by typing winword/safe.

    If thatdoes not helpthen, in the search box type winword --> Word 2013 will be displayed --> right click on it --> Select Properties --> Go to the compatibility tab --> Check to see if there is a check mark next to compatibilty mode.

    If it is checked then uncheck it and then uncheck the option of Run as Administrator if its checked.

    Now run the wordAlso see my response inhttp://answers.microsoft.com/en-us/...-working/67b81016-849f-481a-bce5-bf04797ac03bDo you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013. See:

    Office programs may crash with the FineReader add-in installed at:

    http://support.microsoft.com/kb/2755838

    Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

    Do you have Toshiba Book Reader installed on the PC? It has been reported that uninstalling that brings Office back to working status.

    Do you have the Acrobat PDFMaker add-in. It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

    Also see: http://answers.microsoft.com/en-us/...375b5b6-4f7e-46ed-a02b-90152ecad287#LastReplyandhttp://answers.microsoft.com/en-us/...-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply



    It appears that there may be some hardware incompatibilities as well. If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.oldas was mentioned in:http://answers.microsoft.com/en-us/...375b5b6-4f7e-46ed-a02b-90152ecad287#LastReplyFrom the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

    For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes. It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

    The ddeexec can also be deleted from

    HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

    That fix is described at ...http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html
    It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.If you have a Canon 8350 printer, try using the Canon MF8000 UFRI LT XPS driver as detail in the post by Riad Amstha on April 14 in the thread at:http://answers.microsoft.com/en-us/...-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

    For the problem of nothing appearing when you start typing in a blank document in Word in Office 365 Home Premium, and you hear a bell sound with each keypress, but no characters appear, disable the SMARTInk add-in for an interactive whiteboard.

    Hope this helps,
    Doug Robbins - Word MVP
    dkr@mvps.org
    dougrobbinsmvp@gmail.com

    berhubung saya pribadi belum pernah pake Office 2016 dan belum pernah mengalami hal ini, moga aja informasi di atas bisa membantu kamu. :)
     
  3. Ibrahim Imaduddin

    Ibrahim Imaduddin New Member

    Joined:
    Sep 29, 2016
    Messages:
    2
    Report. Sejak kemarin coba ngulik beberapa hal. berhubung laptop ini masih terbilang baru dan saya belum terlalu banyak menginstall program. saya coba untuk unistall program WPS Office yang sebelumnya saya gunakan untuk membuka file-file pekerjaan. selepas saya unistall WPS office dan saya re-install kembali Microsoft Officenya. MS Word yang sebelumnya bermasalah (terdapat box saat membuka) sudah tidak muncul lagi

    Semoga bisa membantu semua. terima kasih
     
  4. Oelek Boeloe

    Oelek Boeloe Well-Known Member

    Joined:
    Mar 18, 2015
    Messages:
    2,181
    Jadi ada kemungkinan bentrok dgn wps ya, hmm ada2 aja.
     
  5. axiadata.co.id

    axiadata.co.id Member

    Joined:
    Sep 2, 2013
    Messages:
    254
    office 2016 dah canggih apalagi dah pake cloud, kalo pake versi pak tani ya resiko seperti ini terus2an.
    mending kalo mau pake versi pak tani ya versi 2007 ato 2010.
     
  6. Kawarama

    Kawarama Well-Known Member

    Joined:
    Dec 15, 2015
    Messages:
    1,400
    solved gan, ganti previxnya..
     

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